Special Needs Programs

Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program, authorized by the Low Income Home Energy Act of 1981, assists low-income households, particularly those with the lowest incomes and disproportionately highest energy costs to meet their home energy costs by making payments directly to energy suppliers. Both homeowner and renter households are eligible to receive LIHEAP assistance. The household's annual income must be at or below 150% of federal poverty level. Energy costs must also be documented.

Click here for more information, including a list of LIHEAP providers.

Energy Emergency Deferred Billing Program

Entergy's Energy Emergency Deferred Billing Program is an ongoing program to assist eligible Louisiana pre-enrolled customers during Louisiana Public Service Commission declared energy emergency periods. Enrollment can take place at anytime and, if pre-enrolled in this program when an energy emergency occurs, a customer pays a part of the resulting bill over a period of 12 months.

How does it work?
The portion of the bill that will be deferred is the amount that is over and above your previous year's total bill during that same time period (this amount must be at least $20). For example, if your current bill is $140 during an energy emergency period, and your bill for the same period last year was $80, the difference ($60) is divided and paid over a 12-month period.

$140 current monthly bill during energy emergency period
- $ 80 bill for same month last year and amount currently due
= $ 60 amount deferred and paid over 12 months

Who qualifies?

• A person whose income does not exceed one hundred and fifty (150) percent of the poverty level as established by the Federal Government and who is sixty-five (65) years of age or older.
• A person who receives any one of the following:
  
  1. Food Stamps
  
  2. Temporary Assistance for Needy Families (TANF).
• A person whose sole income consists of Social Security payments.
• A Governmental Entity determined by the Louisiana Public Service Commission as being a vital governmental entity that provides services, the absence of which could result in imminent peril to the public health, safety and welfare.
• A registered Entergy Critical Care Customer.

How do I sign up?
You may apply for the program at any of the CAP offices listed below. Simply bring with you proof of your eligibility and a previous Entergy bill. Registered Entergy Critical Care Customers will only be asked to sign paperwork to enroll in the program.

To continue to participate in this program, you will need to re-enroll and verify eligibility every 24 months.

Where can I find out more?
Visit or phone your parish Community Action Program (CAP) listed below:

LOW INCOME HOME ENERGY ASSISTANCE PROGRAM PROVIDERS BY PARISH

ACADIA, IBERIA, JEFFERSON DAVIS, LAFAYETTE, ST. MARTIN-
St. Martin, Iberia, Lafayette Community Action Agency, Inc. (337) 234-3272

ALLEN- Allen Action Agency, Inc. (337) 639-4348

ASCENSION, EAST FELICIANA, LIVINGSTON, ST. HELENA, TANGIPAHOA, WASHINGTON, WEST FELICIANA- Quad Area Community Action Agency, Inc. (225) 567-2350

ASSUMPTION- Assumption Parish Police Jury (985) 369-2026

AVOYELLES- Avoyelles Progress Action Committee, Inc. (318) 253-6085

BEAUREGARD- Beauregard Community Action Association, Inc. (337) 463-7895

BIENVILLE, JACKSON, NATCHITOCHES- Natchitoches Parish Police Jury/Office of Community Services (318) 357-2220

BOSSIER, MOREHOUSE, WEST CARROLL- Bossier Office of Community Services (318) 747-1045

CADDO- Caddo Community Action Agency, Inc. (318) 861-4808

CALCASIEU- Calcasieu Parish Police Jury/Office of Community Services (337) 721-4020

CALDWELL, CAMERON, CATAHOULA, CONCORDIA, FRANKLIN, GRANT, LASALLE, TENSAS, WINN- LaSalle Community Action Association, Inc. (318) 744-5445

CLAIBORNE- Claiborne Parish Police Jury/Office of Community Services (318) 927- 3557

DESOTO, RED RIVER, SABINE- DeSoto Parish Police Jury/Office of Community Services (318) 872-0880

EAST BATON ROUGE- EBR Office of Social Services (225) 358-4561

EAST CARROLL- East Carroll Parish Police Jury/Community Action Agency (318) 559-0004

EVANGELINE- Evangeline Community Action Agency, Inc. (337) 363-1306

IBERVILLE- Iberville Parish Council/Office of Community Services (225) 687-5243

JEFFERSON- Jefferson Community Action Program (504) 736-6900

LAFOURCHE- Lafourche Parish Council/Office of Community Services (985) 537-7603

LINCOLN- Lincoln Parish Police Jury/Humanitarian Enterprises of Lincoln Parish (318) 251-5136

MADISON, RICHLAND- Delta Community Action Association, Inc. (318) 574-2130

OUACHITA- Ouachita Multi-Purpose Community Action Agency, Inc. (318) 322-7151

PLAQUEMINES- Plaquemines Parish Community Action Agency (504) 392-6690 ext. 1225

POINTE COUPEE- Pointe Coupee Community Advancement (225) 638-6356/6357

RAPIDES- Cenla Community Action Committee, Inc. (318) 487-5878;
Clifton-Choctaw Reservation, (318) 793-4253

ST. BERNARD- St. Bernard Parish Government Dept. of Human Resources (504) 278-4206

ST. CHARLES- St. Charles Parish Dept. of Community Services (985) 764-7944

ST. JAMES- St. James Council Department of Human Resources (225) 562-2305

ST. JOHN- St. John Community Action Agency (985) 536-4955

ST. LANDRY- St. Landry Parish Community Action Agency (337) 948-3651

ST. MARY AND VERMILLION- St. Mary Community Action Committee Association, Inc. (337) 828-5703

ST. TAMMANY PARISH- St. Tammany Parish Community Action Agency (985) 646-2090

TERREBONNE- Terrebonne Parish Consolidated Government (985) 873-6817

UNION- Union Community Action Association, (318) 368-9606

VERNON- Vernon Community Action Council, Inc. (337) 239-4457

WEBSTER- Webster Parish Police Jury/Office of Community Services (318) 377-7022

WEST BATON ROUGE- West Baton Rouge Parish Council (225) 383-4755

Customers with Life-Sustaining Medical Equipment Needs

We recognize that losing electric service could affect the well-being of some of our customers with certain medical problems. If a customer or a permanent resident in a customer’s home is on life sustaining, electrically operated equipment, or needs life-sustaining medical treatment that requires electricity, please call us at 1-800-ENTERGY (1-800-368-3749).

We will discuss the detailed information needed to avoid or delay service interruption until suitable arrangements have been made. Call to find out how to arrange for us to obtain a statement from the customer's or permanent resident's physician.